Privacy Policy 100cuc –
Protection of Your Personal Data

Welcome to the 100cuc Privacy Policy. This Policy is issued by 100cuc Limited ("100cuc", "we", "the Company") and applies to all users of the website, mobile app, and services offered under the 100cuc platform.

We take our responsibility to protect the privacy of every individual who interacts with our platform seriously. This document is written in clear, plain language so you truly understand what happens with your personal data — not just lengthy, confusing reading material.

By using the 100cuc platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

100cuc collects various types of personal data depending on how you interact with our platform. The main categories of data we may collect are as follows:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, political views, or religious beliefs unless required by law.

100cuc collects your personal data through the following channels:

• Account Registration: Information you provide during registration such as name, email, phone number, and date of birth.
• KYC Verification: Documents you submit for identity verification purposes, including copies of your identity card or passport.
• Financial Transactions: Details provided when making a deposit or withdrawal via FPX, e-wallet, or other payment methods.
• Platform Usage: Data automatically collected while you browse or play on the platform, including IP address, device type, and cookie information.
• Support Communications: Information you share when contacting the 100cuc support team via live chat or email.
• Referral Program: Information shared by existing members when referring you to the 100cuc platform.

100cuc uses the personal data collected for the following lawful purposes:

• Account Management: To create, maintain, and manage your account on the 100cuc platform, including ensuring login security.
• KYC & AML Compliance: To fulfil legal requirements related to identity verification and anti-money laundering compliance.
• Transaction Processing: To process all deposits and withdrawals efficiently and securely through the various supported payment methods.
• Customer Support: To provide effective assistance and resolve any complaints or enquiries accurately.
• Platform Security: To detect and prevent fraud, unauthorised access, and any suspicious activity.
• Experience Personalisation: To personalise the display of games, promotions, and content based on your preferences and usage habits.
• Service Communications: To send important notices related to your account, platform updates, and promotional information you have opted to receive.
• Continuous Improvement: To analyse aggregate usage patterns in order to improve the quality, performance, and security of the platform.

100cuc will not use your data for any purpose other than those stated above without obtaining your consent first.

Your privacy is our priority. 100cuc does not sell, rent, or trade your personal data to any third party. However, there are certain situations where we may need to share your data:

• Payment Service Providers: To process your financial transactions, we need to share the necessary information with trusted payment processors such as licensed FPX and e-wallet providers.
• Game Providers: Third-party game software providers may receive limited usage data to ensure smooth game functionality.
• Regulatory Authorities: We will disclose required data when mandated by law, court order, or legitimate request from authorities.
• Technical Service Providers: Companies that assist us with technical operations such as server hosting, analytics, and cybersecurity, all of whom are bound by strict confidentiality agreements.

100cuc continually invests in the latest security infrastructure to keep your personal data protected at all times. Our security measures include:

• End-to-End Encryption: All communication between your device and 100cuc servers is secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Layered Access Control: Only authorised personnel with a legitimate business need are permitted to access user personal data.
• Continuous Monitoring: Our systems are monitored around the clock by our security team to detect any intrusion attempts or unusual access.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
• Regular Security Audits: 100cuc conducts regular penetration testing and independent security audits.
• Data Backup: All data is automatically backed up and stored in a secure, separate location to ensure service continuity.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take personal precautions such as using a strong password and not sharing your login credentials.

100cuc retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Retention period guidelines are as follows:

• Active Account Data: Retained for the duration your account is active and up to 5 years after account termination for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial and tax legislation.
• KYC Documents: Retained for 5 years after the business relationship ends to meet AML (Anti-Money Laundering) requirements.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Technical Data & Logs: Retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures. Secure deletion ensures that the data cannot be recovered by any party.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the 100cuc support team. We will process your request within 30 business days. In complex cases, this period may be extended with notice to you.

100cuc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve functionality and speed.
• Functional Cookies: Saves your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand aggregate usage patterns through 100cuc's internal analytics tools.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 100cuc platform.

The 100cuc platform is intended exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we find that we have collected data from a minor without knowledge, we will take immediate steps to delete the relevant data and terminate the account involved. Parents or guardians who suspect their child has registered on our platform are urged to contact the 100cuc support team immediately.

100cuc reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any material changes through:

• Notices prominently displayed on the 100cuc platform homepage.
• Notification emails sent to your registered email address.
• In-app notifications on the 100cuc mobile app.

The "Last Updated" date at the top of this Policy will always be updated to reflect the date of the latest amendment. Your continued use of the 100cuc platform after an amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

You may contact the 100cuc Data Protection Officer (DPO) team via:

• Live Chat: Available 24 hours a day, 7 days a week via the 100cuc platform.
• Email: [email protected]
• Response Time: We are committed to responding to all privacy-related inquiries within 3 business days.

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia or the relevant regulatory authority in your jurisdiction.